2024 EATS Day 1 Cabin Crew Stream Highlights
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By Ian Mitchell, WATS Cabin Crew Moderator
Session 2 – Opening of the Cabin Stream
Angela Gallorini (EASA): Emphasized the growing expectations on cabin crew and the role of emerging technologies in enhancing training. She stressed the importance of harmonizing technology integration through ICAO collaboration, and ensuring crew compliance and safety.
Helen Heenan (UK CAA): Explored the challenges in recruiting cabin crew, particularly post-pandemic. She addressed how structural changes, longer commute times, and increasing workloads have reduced the appeal of aviation careers. The focus was on restoring passion for aviation through improvements to crew work conditions.
Ivan Noel (Inflight Innovations): Discussed the evolving role of technology, particularly AI, in training and aviation safety. He highlighted generational differences in engagement, the risks of automation complacency, and the need for strong human connection alongside technological advances.
Session 3 – Training Innovations for Cabin Crew
Rik de Swart (Van Halteren Technologies): Advocated for the integration of motion systems in cabin emergency evacuation training to simulate realistic aircraft behavior during emergencies, helping cabin crew make informed decisions under stress. Key factors include motion perception, safety, and user experiences.
[Editor’s note: This is another instance of learning technology “cross pollination” Halldale Group observes between safety critical enterprises. In this case while 6-degree-of-freedom (DoF) motion bases are possible for use with commercial aviation cabin crew training devices, the 3-DoF configuration was deemed most realistic for safety and other considerations.]
Davy Snowdon (Pristine Condition International): Shared insights from his experience in Olympic Weightlifting and its intersection with aviation, highlighting the significance of manual handling training and how to embed cultural change within organizations for sustainable safety practices.
Paul Stevens (Mayflower College): Introduced the R.E.S.P.E.C.T. principle for communication, emphasizing its importance in aviation safety. The principle covers key aspects such as clarity, empathy, and two-way communication to ensure effective interaction between crew members and others during critical situations.
Session 4 – CBTA Workshop
Birdy Raghoonundun Gunputh (Lufthansa) & Cedric Buch (Brussels Airlines): Facilitated a workshop on Competency-Based Training and Assessment (CBTA), focusing on developing scenario-based evacuation criteria linked to core competencies, aiming to enhance crew performance through targeted, practical training exercises.
Key Themes from Day 1:
1. Evolving Role of Technology: The integration of new technologies, such as motion simulators and AI, in enhancing training and safety protocols.
2. Recruitment Challenges: Addressing the decline in recruitment and the need to reignite passion and appeal for aviation careers.
3. Human Factors and Safety: Highlighting the critical role of human connection and effective communication in aviation safety, even in an increasingly automated environment.
4. Cultural Change and Training: The importance of cultivating a safety culture and embedding effective training practices across the industry.
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