EATS 2024 Maintenance Session 2 – Challenges for the Future
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Up next, our first glance at the conference maintenance track. Four community experts, Hans Mayer, President, European Aviation Maintenance Training Committee (EAMTC), Harald Schween, Head of Sales & Marketing and Delfin Dores, COO, LAS Maintenance and Monica Teixeira, Training Manager at LAS Training, focused like a laser on the shifting foundations under the 2024-era maintenance community.
EAMTC’s Mayer teed up the discussion to a very well attended session by offering the template of 5th and 6th Wave workforce members in our organizations – with a purpose. While the 5th Wave is defined by AI, the Internet of Things, robotics and clean technologies the follow-on 6th Wave is explained by generative, pre-trained transformational architecture with a focus on climate. And there was AI, again. AI is becoming increasingly ubiquitous in MROs, being used in inventory management and even predictive maintenance – supported, in part, by digital twin- driven fault diagnosis. As delegates heard in the morning’s conference keynotes, there are challenges with AI implementation, some of which include job transformation, skillset shifts, data security concerns and other. The community expert further elaborated on the needs for new workforce skills to navigate the future MRO environment, some of which include sustainable knowledge, technological proficiency and others. While the industry veteran candidly noted future maintenance careers will be 25 years as opposed to the current, notional 40-year marker, he also issued the call for competency-based learning to best support a quality-based framework.
LTT’s Schween opened his overview with several attention-getting predictions of maintenance workforce shortfalls through the decade. The presentation shifted to a brief overview of LTT’s measured, deliberate steps forward to embrace learning technology – a business model driven by well-defined guardrails, including the cost and value of qualification, access to OEM data and intellectual properties and others. The community expert presented several LTT learning technology products including the Luneek interactive learning solution that provides the EASA Part-66 syllabus content to train staff involved in the aviation industry. Reflecting on the seismic generational changes and other workforce challenges impacting the community, Schween observed, “We need a new approach, with reasonable cost and maximum value of qualification.”
The inclusion of emotional learning (EL) in an aircraft maintenance engineer’s (AME) training program, was proposed by Delfin Dores, COO, LAS Maintenance and Monica Teixeira, Training Manager at LAS Training. The subject matter experts presented several compelling reasons to integrate EL in programs. The COO first noted emotions are an essential link between technical innovation, the aging workforce, safety and compliance and diverse skill sets. Further, emotions were presented as part of the human factors (HF) architecture. Indeed, EASA Part 66 includes a provision for HF to be considered from an organization’s perspective. Teixeira offered teamwork-building exercises to help the AME develop soft skills to better handle the complex demands and other challenges of the 2024-era work environment.
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