Hospital Español earns PSMF’s five-star ranking
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In the Patient Safety Movement Foundation’s newsletter the company highlighted Mexico City’s Hospital Español as the first International hospital to earn the Patient Safety Movement Foundation’s prestigious five-star ranking. Their entry into the PSMF’s five-star Hospital Program was officially announced at the 7th Annual World Patient Safety, Science & Technology Summit in January 2019.
In 2003, Hospital Español formally began developinginitiatives for making ongoing safety improvements, which led to a clearerunderstanding that medical errors are a product of human fallibility combinedwith dysfunctional systems. The hospital’s administrators and staff regardpatient safety as a cornerstone of medical care and are constantly engaged inimplementing strategies focused on further improvements. Such strategies haveallowed them to improve processes and the hospital’s culture of patient safety.
The team at Hospital Español were introduced to the PatientSafety Movement Foundation in 2016 by Dr. Javier Davila. The hospital made itsfirst commitment to Challenge 12A: Prevention of Venous Thromboembolism (VTE).It has since made commitments to all 18 APSS, joining CHOC Children’s Hospitalin Orange County, California, the University of California Irvine MedicalCenter, and Parrish Medical Center in Florida as the PSMF’s five-starhospitals.
The medical team at Hospital Español understand theimportance of developing a culture of safety, in which a healthcareorganization strives to create a safe and reliable environment based on thefoundation of transparency, trust, safety and accountability. To that end,Hospital Español has developed a system of voluntary notification of adverseevents, which it considers a pillar of its culture of safety. The notificationsystem’s goal is to ascertain how and why mistakes occur and to then establishstrategies that address their root causes and make corrections accordingly toprevent future avoidable adverse events.
The main components of Hospital Español’s culture of safetyinclude:
- An electronic notification mechanism for adverseevents to facilitate access and timely notification of staff.
- An open mechanism for all hospital staff tooffer feedback on the results of the hospital’s safety program.
- The development and implementation of a “JustCulture” to eliminate any fear of retaliation for reporting an event.
- Safety alert bulletins about preventable causesof serious harm, to inform and instruct all personnel.
- A “second victim” program that providespsychological “first aid” to personnel involved in harm events.
- Regular workshops that underline the importanceof notifications, encouraging staff to report any potential source of patientharm.
- A systemic approach to learning from errors thatincludes root cause analysis of any harm events.
Making the additional safety commitments through the PSMFcomplements and reinforces the safety actions that Hospital Español had alreadyundertaken. Hospital Español wants patients receiving any kind of treatment tofeel they can rely on the hospital’s continuous commitment to offeringrisk-free care. For Hospital Español, one life lost is one life too many.
