IntelyCare Launches First COVID-19 Training Program for Nurses

In response to the global COVID-19 pandemic, IntelyCare is launching the first training certification program specific to nursing facilities. The training will update nursing professionals on COVID-19 prevention and treatment practices in order to maintain the health of nurses and patients during the outbreak.

“As we monitored the spread of coronavirus, it rapidly became clear that nursing homes are ground zero and healthcare workers are at high risk of infection. We recognized an immediate need among our facility partners and nurses for training specifically designed for these vulnerable communities,” said David Coppins, Co-Founder and Chief Executive Officer, IntelyCare. “By offering training courses free of cost to our nursing employees and the larger nursing community, we are ensuring that nurses and facilities are better protected, informed and equipped to care for patients in this unprecedented time.”

The coronavirus outbreak is placing intense strain on an already-taxed healthcare industry, exacerbating the existing workforce shortage which, before the virus, was expected to reach a dearth of 1 million nurses by 2030. IntelyCare conducted a broad survey of its nurses to gather feedback, determine the biggest needs, and project the potential impact of the virus on the workforce. It found that 74 percent of nursing professionals are still willing to work, 55 percent of nurses want to limit exposure to multiple facilities and want to know if a facility is infected, and 26 percent of nurses would consider reducing or stopping work to avoid infection.

Surveyed nurses reported wanting more transparency surrounding outbreaks, training, infection control questionnaires, and other communication via IntelyCare’s app or text/email. They also prioritized hand sanitizers, masks, and hazard pay. Nursing facilities’ biggest needs were knowing if nurses are safe to work and trained to treat and prevent the spread of COVID-19, or if any nurse has been infected.

IntelyCare will require that all nursing employees complete the COVID-19 Best Practices Course in the IntelyCare app before taking shifts. The company will also offer a free, web-based version of the training to all nursing professionals in the U.S., meeting a wider demand for corona-specific educational tools and support. All nurses that take the training, whether employees of IntelyCare or not, will receive continued education credit of one contact hour.

The company has launched additional prevention protocol for its network of facilities and nurses, leveraging its app to share real-time updates as well as to track and mitigate infections. By enacting this comprehensive training and response plan, IntelyCare is taking critical steps to ensure healthcare workers don’t promote the spread of infections across facilities.

“We are seeing unprecedented demand on our platform and app from nursing facilities and nurses, all looking for support in dealing with coronavirus,” said Chris Caulfield RN, NP-C, Co-Founder and Chief Nursing Officer, IntelyCare. “We have enacted protocol to immediately notify our nurses if they have worked at an infected facility, and we’re requiring nurses take a symptom survey to ensure they are asymptomatic. We are also alerting facilities if any nurses have direct contact with an infected patient, utilizing a 14-day lookback to project potential spread. By moving swiftly and using our app to prepare our network, we hope to not only slow the disease spread but to share our best practices with other nurses and facilities to flatten the curve on a wide scale.”

In February 2020, IntelyCare raised $45 million in a Series B venture round led by new investor Endeavour Vision and included Kaiser Permanente Ventures and Generator Ventures. The investment has helped the company expand its ability to provide on-demand care at critical times of need like this.